A product may be returned for a full refund (minus return shipping fees) until January 1st. The refund only applies if the product and its original packaging can be returned in the same condition as when received. The customer will be responsible for associated return shipping costs. We will not take responsibility for returns that may get lost in the mail.
Please empty out any water that may be in the Nori Press' steam chamber before returning your unit.
To start a return, please email us at hello@nori.co with your order number. Please make sure to include the return slip provided by our customer service team in the package. Original shipping fees will not be refunded.
All approved refunds will be processed within 7 days of arrival at the warehouse. The bank transfer might take several days to be visible on your account. Please contact hello@nori.co if the refund does not appear within 20 days.
